![]() Solution 3: On the server, navigate to the eConnector service.Solution 2: If using clinics, ensure eClipboard is logged into the correct clinic.Then, reinstall eClipboard to the device. Solution 1: Uninstall eClipboard from the device and remove the device from eClipboard Setup."Unknown error occured" after checking in patient. Enter the patient's birthdate, then try again. Typically this error is caused by having no birthdate entered for the patient in Open Dental. Please hand this device to staff so that we can assist you. In eClipboard Setup, check the Enabled box next to the device. ![]() Below are common errors and solutions for eClipboard.Įach tablet needs to be enabled in Open Dental before it can be used for eClipboard.
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